1. Payments
1.1. The Booking is not confirmed until the Booking Fee has been received and the agreement signed and returned.
1.2. The Booking Fee is non-refundable.
1.3. Payments are to be made via bank transfer or the payment link provided; final payment must be made no later than two weeks prior to the event that is taking place.
1.4. The Client will be invoiced for the Performance Fee plus any Other Services agreed on the Booking Confirmation. The Client shall settle this invoice by the due date stated unless otherwise agreed in writing. Failure to make payment of the full or remaining balance within 24 hours of the invoice due date may result in cancellation of the event unless otherwise agreed in writing.
2. Services
2.1. Any variation to the Services stated must be agreed in writing.
3. Cancellations
3.1. In the event that The Client cancels an event they will be liable to pay cancellation charges as follows:
i. Cancellation made 30-59 days prior to the Event Date: 25% of Total Invoice
ii. Cancellation made 15-29 days prior to the Event Date: 50% of Total Invoice
iii. Cancellation made less than 15 days prior to the Event Date: 100% of Total Invoice
4. Venue
The client needs to ensure the following:
4.1. The venue is to permit the most efficient route to minimise manual handling. This includes bringing a vehicle close to the building and generally taking the shortest route possible.
4.2. Time is required before the event to bring equipment in, assemble and test before getting ready. Minimum of 60 minutes before depending on access.
4.3. Time is required immediately after the event to disassemble and remove equipment before leaving. A minimum of 30 minutes depending on access.
4.4. If the venue provided by The Client is unable to accommodate Level 11 Entertainment UK and Level 11 Entertainment UK is/are unable to perform for this reason The Client will be liable for cancellation charges as outlined above.
4.5. The DJ has a right to refuse to play at a venue with a sound limiter installed. Please ask your venue if they have one installed and please do not hesitate to get in touch so that we can explain what these devices are and how they can be problematic.
5. Damage and Abuse
5.1. The Client agrees that if Level 11 Entertainment UK is threatened, abused verbally or physically by anyone present at the performance, then Level 11 Entertainment UK will be entitled not to perform, without penalty. All Fees will remain payable by The Client.
5.2. The Client agrees that if any member of Level 11 Entertainment UK suffers any damage to equipment during the evening (including set up, performance and pack down) as a result of the behaviour of any guest, the Client may be held accountable for the full cost of repair or replacement of the item(s) in question if necessary.
6. Performance
6.1. Any changes to the performance schedule will be subject to these Terms and Conditions.
6.2. In the event that Level 11 Entertainment UK is unable to complete a performance due to a delay in the start of the performance schedule, where such delay is no fault of Level 11 Entertainment UK, the Client shall remain liable to pay the full Fee due.
6.3. In the event that Level 11 Entertainment UK is unable to complete a performance due to the event being forced to finish prior to the agreed finish time, where such an event is no fault of Level 11 Entertainment UK, the Client shall remain liable to pay the full Fee due.
6.4. Should Level 11 Entertainment UK be required by the Client to extend the length of the performance, a further fee of £25.00 per 30 minutes is to be charged. This must be paid in cash before the overtime commences.
6.5. Level 11 Entertainment UK is not obligated to prolong the finish time of any performance that has started late due to the Client actions or to extend the length of any performance.
7. Complaints
7.1. At Level 11 Entertainment UK we pride ourselves on providing an exemplary service. If for any reason you are not happy with anything then please contact me directly so I can find the best solution.
7.2. If during the event you need us to do something or do it differently then talk to me in person. If what you need is possible then this is the quickest and most efficient way for me to help you.
7.3. If you wish to make an official complaint then please send it to me by email so we both have a permanent copy. If an immediate response is not possible because further information or an investigation is required then I will acknowledge receipt first.
7.4. If you are unhappy with the outcome then further advice and complaints about a business can be made to Citizens Advice on 0345 404 0506 or www.citizensadvice.org.uk who will share the details with the Trading Standards Service in your area.
8. Law
8.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
